About Us
Automation Dynamics strives to provide its customers with custom design options for their specific needs, and outstanding 24 hour support.
Why Should you Choose Automation Dynamics?
Because we have the knowledge of how to design a productive soil room and then manufacture the highest quality product, offer superior support and are the most innovative, aggressive company in pneumatic plant automation, tracking, sorting and counting within the Textile Maintenance Industry existing today.
From our patented Bullet processing systems, to our production tracking software, Production Wizard, to our UL approval, we have built a foundation substantial enough for owners to expand with future technology by building on this foundation not throwing it away. We are a technology company who understands “nuts and bolts” and has the experienced personnel, the technological industry knowledge, and the desire to complete a successful installation. Most importantly, because we have a common sense approach, understand a system is a tool, not an end to a means and must work together with the other systems, providing you a proper solution, not just equipment sales and support.
Our Goals
We have learned the only way to reach our corporate goals, is by first helping other corporations reach theirs. Therefore, our number one goal is to help our customer reach their goals. We produce the desired results for our customers by providing quality in both products and support.
We do this by using the following approach:
- Understanding the customer’s desired results.
- Developing a plan for the customer’s approval.
- Choosing and designing the correct equipment.
- Installing on time and within budget.
- Full inspection and sign-off before full production.
- Training on the system and the process.
- Strong, quick support & preventive maintenance.
- Enhancements, customization, and future training.
Our Primary Management Philosophy
To concentrate on the net results and complete our job on time and within budget. To become recognized as the most quality quality-conscious and dynamic automation systems integrator in our market as judged by our products and support.
We have four goals we ask each Team Member to follow:
- Do what you say you will do.
- Do it when you say you will.
- Do it 100% complete.
- Is it profitable for both the customer and our company?
Each Team Member reminds the other when faced with difficulty they have four choices:
- You CAN
- You CAN’T
- You WILL
- You WON’T
If you can’t then you need training, if you won’t then it’s time to go home, if you will and you can then you are already making the future brighter for the team.
We understand that when your system is down, it is costing you money!
Our response time is normally on the spot or within an hour of the call coming in. We man a support team for 10 hours per day, with emergency numbers available for after hours.
We set up our system to be activated by remote "dial-in" software and most problems can be fixed over the phone.
We use a Confirmation Sheet allowing our clients to make informed decisions regarding which solution methods we provide.
We make follow-up calls within 24 hours to ensure customer satisfaction and to see if additional service is required.
